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5GWannaBe
New Contributor
New Contributor

Outright Phone Purchase

Hi all I purchased an outright phone on Wed 16th Oct using paypal as the payment method. The money has left my bank account however I have received NOTHING from Optus. No email or notification at all. I have tried calling numerous times and have been told someone would ring me back or I get hung up on!! Optus what is happening with my order??

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Dan_C
Retired Employee
Retired Employee

Re: Outright Phone Purchase

Hi @ 5GWANNABE, are you able to jump onto our Facebook or Twitter and message our Social service team? You'll need to provide them with the PayPal purchase confirmation/receipt. We do have a specific team who handle outright orders. They'll be able to get in touch and find out what's happened to your order.

 
You should have received a shipping confirmation by now. 

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