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New Contributor Chehoun
New Contributor

Optus Sport freezing on Apple TV

Trying to watch the World Cup love but the stream keeps freezing after 2 mins. Am using Optus Sport on Apple TV. Tried restarting modem, Apple TV and reinstalling Optus Sport app. No change. Tried watching using Optus Sport app on iPhone. Same issue. Very poor. Have been on hold with Optus technical for 45 mins. The person that answered the phone said they would put me through to Optus Sport technical support for another 20 minute wait. Very very poor.

9 Replies
New Contributor Chris4445
New Contributor

Re: Optus Sport freezing on Apple TV

Same issue here, doesn't matter which device I use, disgraceful service from Optus 

New Contributor andybmann
New Contributor

Re: Optus Sport freezing on Apple TV

Same issue with the Apple TV box.  Went out and bought a new Apple TV box for $240 and subscribed only to find that Optus cannot handle streaming live games.  I have sufficient bandwidth of 15mbps dedicated.  Even hotspotting to a 4g phone with 70mbps didn't resolve the issue so it must be at the streaming end.

 

Had no issues streaming the friendlies at all but live games are appalling.  It locks up every 20 seconds and is unusable.

 

OPTUS please fix this immediately!

Occasional Contributor Jimbo123
Occasional Contributor

Re: Optus Sport freezing on Apple TV

Anyone from Optus going to respond to complaints? What is the issue and when will it be sorted?

New Contributor MatiasAUS
New Contributor

Re: Optus Sport freezing on Apple TV

The exact same problem here!

Why will Optus buy the rights for the WC if you dont have the capacity or resources to handle it!

I have been a loyal Optus customer for more than 15 years. Right now I’m looking at switching all my services to Telstra.

If i have issues watching the Argentina match..... you are gone!

 

New Contributor ZM
New Contributor

Re: Optus Sport freezing on Apple TV

This is reply from Optus support that I got for this issue -

 

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hi, we apologise for the difficulty you are experiencing when attempting to view Optus Sport which we are trying to fix. Kindly watch the match via sport.optus.com.au in Optus Sport 1. Thanks

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

Any comments?

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New Contributor alinami
New Contributor

Re: Optus Sport freezing on Apple TV

Same problem here. Restarted it countless times so far in the game. 

Missed many critical moments in Argentina V Island, including Argies goal and Messi's missed penalty. Very disappointing.

Watched Socceroos against France on SBS On Demand; flawless.

So far Optus quality for live sport is awful. I am really unhappy with the service.

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New Contributor alinami
New Contributor

Re: Optus Sport freezing on Apple TV

I will report this to 'Checkout'.

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New Contributor andybmann
New Contributor

Re: Optus Sport freezing on Apple TV

Yeo, same here.  Absolutely unusable.  So disappointing!!

New Contributor acarb1
New Contributor

Re: Optus Sport freezing on Apple TV

Same experience here..... So frustrating. I'm reporting this useless service to the Telecommunication Ombudsman, and the tens of thousands of other users should do the same.
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