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Online Community Manager
Online Community Manager

Re: OPTUS SPORT

Hi HURSLEY,


Is this for live matches or on demand replays? Both?


What does your bandwidth indicator say?


More info on our online help and support page: I am experiencing buffering


P.S.For future posts, please do not post in all CAPS


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor HURSLEY
Occasional Contributor

Re: OPTUS SPORT

Not sure how I measure bandwidth but I have done a speed test and I generally run between 25Mbps and 45 Mbps.

The problem occurs both live and recorded.

If I watch Optus Sport on my phone directly and don't chrome-cast there is no buffering and if I watch ABC i-view through the phone and chromecast there is no buffering.   

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Occasional Contributor HURSLEY
Occasional Contributor

Re: OPTUS SPORT

I seem to have had this problem in the past 3 months
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Online Community Manager
Online Community Manager

Re: Optus Sport App not playing through Chromecast

I overlooked this originally because Dan_C was looking into it.


Is it simply due to Samsung TV not being supported?


Through Your TV

Fetch

  • Fetch Mini (2016)
  • Fetch 2nd Gen (2013)
  • Fetch Mighty (2016)

Apple TV

  • Gen 1-3 via Airplay through a compatible Apple device
  • Gen 4-5 via Optus Sports App

Fire TV

  • First generation Fire TV Stick (2014)
  • Second generation Fire TV Stick (2016)

Chromecast

  • First generation Chromecast (2013)
  • Second generation Chromecast (2015)

Xbox One

  • Xbox One
  • Xbox One 5
  • Xbox One X

_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Robstevo4
New Contributor

Re: Optus Sport App not playing through Chromecast

I have had not trouble using it until my app update the other week. Now it just won’t connect and keeps disconnecting.
Can you guys offer any solution??
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Online Community Manager
Online Community Manager

Re: OPTUS SPORT

I'll try myself at home tomorrow and report back here, what generation Chromecast do you have?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Online Community Manager
Online Community Manager

Re: OPTUS SPORT

I'm casting with no issue right now, Norwich vs Arsenal on demand replay and have tried others.


What TV are you using?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor HURSLEY
Occasional Contributor

Re: OPTUS SPORT

I appreciate your reply but if it worked properly 2 months ago what has changed my TV and chromecast hasn't.
Has something changed at the Optus Sport end?
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Online Community Manager
Online Community Manager

Re: OPTUS SPORT

No, nothing has changed on the Optus Sport end. You mentioned it works fine without Chromecast. How many devices do you have connected to the WiFi?


From here I can only suggest logging a support case with the Optus Sport team.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Online Community Manager
Online Community Manager

Re: OPTUS SPORT

Is it a Samsung TV?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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