I'm having issues casting from the Optus Sport App to my Google Chromecast enabled TV.
I've uninstalled and reinstalled the app, reset my TV to reinstall Chromecast and tried on 3 seperate devices, but nothing has worked. All other streaming services such as Kayo and Netflix work perfectly fine, but the Optus Sport App connects initially but then just doesn't display anything and has the circle of death whirling away at the bottom of the screen.
Any other ideas?
Thanks for the response @Davelew I'm just using a traditional WiFi connection through our MyRepublic router. Tried with data too and same issue.
It's a built in cast device with the tv, but it's worked perfectly fine in the past. I logged a bug report through the Optus Sport app and they've come back and said because it is a built in cast device, the app does not support this. Can only assume that's a recent update that they didn't feel the need to tell customers about because it's worked fine up until recently?
I'll get some clarification on this one. There were talks of an update a few weeks back.
We were advised that the Chromecast Receiver application is being updated to support the playback of 50 FPS streams. All other platforms have been updated to exclusively use 50 FPS streams.
I've reached out to our TV & Content team and asked whether there's been any recent changes that could impact those using an in-built Chromecast. I imagine that there's number of customers using this viewing method.
Glad to be back @Davelew 🙂
We were advised of the update on around the 25th of last month.
There wasn't any mention of any negative impacts to customers. Hopefully the team can offer a bit more insight.
Thanks for the update @Dan_C - I've updated the bug report to include TV make, model and software version. I've also included the Chromecast version too, so hopefully the team can provide a solution.
Saying that, it will be highly disappointing if I'm unable to cast anymore. Appreciate this may not be for you to answer, but where would I look to request a refund or the like?
You can message us directly there. Our agents will respond back within the hour (normally much sooner). They'll be able to help out 🙂
Hopefully I have a response back by tomorrow morning.