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New Contributor Craig1963
New Contributor

Optus Sport App always having to log in

I'm having to login to my account each and every time I try and watch a video/ match/ etc

 

This has never happened before

 

Please advise how to overcome this issue

 

Thanks

Craig

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4 Replies
Online Community Manager
Online Community Manager

Re: Optus Sport App for epl

Hi Craig,


Haven't heard of that issue before so that is strange.

Suggestions would be to delete and reinstall the app and ensure you have the latest version.

Once logged in, change the password. How many devices are using your login?


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New Contributor Prstorks
New Contributor

Re: Optus Sport App always having to log in

Hi I’m also having this problem with my Apple TV every time I go to watch Optus sports I have to login, I have tried uninstalling/reinstalling and the Apple TV is up to date.

 

HELP.....

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Occasional Contributor GGMU
Occasional Contributor

Having the same issue here also on an Apple TV 4K and a A...

Having the same issue here also on an Apple TV 4K and a ATV 4.

Something is definitely changed recently using TV OS 13.0
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Online Community Manager
Online Community Manager

Re: Having the same issue here also on an Apple TV 4K and a A...

Hey guys, 

Normally, we'll come across this issue when we push through a new Optus Sport App update. 

Other than that scenario, you should not be required to login each time you launch the OS App. 

From what's been mentioned by others in the thread, it sounds like an issue specific to Apple TV

I've reached out to our TV & Content team and asked if they're aware of any recent changes. 

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