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Oops! Unfortunately, you are unable to access this content. If you believe this is an error, please

chehoo

I subscribe to Optus Sport via my Apple account with Apple TV.  I now cannot watch any video (live or on-demand) on Apple TV.  The video is not played at all.  I get a RED circle with a slash on the bottom left corner with black screen.  I try using web browser as well  The video still cannot be played but I can get the following error message:

 

Oops! Unfortunately, you are unable to access this content. If you believe this is an error, please contact Optus Sport Support. Retry

 
What went wrong???
 
I can't log a fault as I don't have Service Number/Optus Broadband Username because I subscribe through my Apple account.
 
Could anyone help?
 
Thanks in advance.
 
Che-Hoo

Re: Oops! Unfortunately, you are unable to access this content. If you believe this is an error, ple

Jeneral__Pain

You can log a fault through your Apple ID.

 

Are you paying for Optus sport through your Apple ID? 

Are you an Optus customer for anything else? (mobile, mobile internet, internet?)

 

Have you tried removing the Optus Sport app off your device, and reinstalling it, forcing the subscription data to refresh itself by telling to reload the subscription?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.

Re: Oops! Unfortunately, you are unable to access this content. If you believe this is an error, ple

chehoo

Yes, I'm paying for Optus Sport through my Apple ID.  I'm NOT an Optus customer for anything else.

 

I did try uninstaling and installing Optus Sport app again but it doesn't help at all.

 

BTW, I get different message when trying using Chrome on MacBook (instead of Safari on MacBook tested previously), it shows "Oops! Unfortunately, you are unable to access this content. This may be because you are using a VPN or trying to access the video from overseas. If you believe this is an error, please contact Optus Sport Support. Retry". I now suspect Optus mistakenly treat my IP address (gotten through a small broadband ISP in Australia) as an IP address outside of Australia, as I can successfully view the video by using VPN back to my office network in Australia (on MacBook, not on Apple TV).  Note that I could use it using my home ISP to view the video just a week ago.  It's just suddenly not working.  There are some important games coming next week and the week after.  I hope I won't miss any of them.

 

Thanks.

Re: Oops! Unfortunately, you are unable to access this content. If you believe this is an error, ple

Jeneral__Pain

Care to mention the ISP

are you using any custom config on your device for things like Netflix US? As this may be causing you issues.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.

Re: Oops! Unfortunately, you are unable to access this content. If you believe this is an error, ple

Ray_YC

Hi chehoo,

You have previously created an account when you experienced an issue purchasing a premium subscription.

Please log a fault lwith the Optus Sport team logging in with this account. 


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Re: Oops! Unfortunately, you are unable to access this content. If you believe this is an error, ple

chehoo

I'm using Ignite Broadband which should be related to Anttel Communications Group.  A small ISP, I suppose.

 

I don't have any specific/custom config at all, except there are NAT's which are quite normal these days.  I don't use VPN at all.

 

Thanks.

Re: Oops! Unfortunately, you are unable to access this content. If you believe this is an error, ple

chehoo

I did log the cast to Optus Support successfully after I first posted here.  They are not quite helpful though.  The key is everything worked until several days ago and I didn't do any change at all.

 

Thanks.

 

Che-Hoo

 

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