I subscribe to Optus Sport via my Apple account with Apple TV. I now cannot watch any video (live or on-demand) on Apple TV. The video is not played at all. I get a RED circle with a slash on the bottom left corner with black screen. I try using web browser as well The video still cannot be played but I can get the following error message:
Oops! Unfortunately, you are unable to access this content. If you believe this is an error, please contact Optus Sport Support. Retry
You can log a fault through your Apple ID.
Are you paying for Optus sport through your Apple ID?
Are you an Optus customer for anything else? (mobile, mobile internet, internet?)
Have you tried removing the Optus Sport app off your device, and reinstalling it, forcing the subscription data to refresh itself by telling to reload the subscription?
Yes, I'm paying for Optus Sport through my Apple ID. I'm NOT an Optus customer for anything else.
I did try uninstaling and installing Optus Sport app again but it doesn't help at all.
BTW, I get different message when trying using Chrome on MacBook (instead of Safari on MacBook tested previously), it shows "Oops! Unfortunately, you are unable to access this content. This may be because you are using a VPN or trying to access the video from overseas. If you believe this is an error, please contact Optus Sport Support. Retry". I now suspect Optus mistakenly treat my IP address (gotten through a small broadband ISP in Australia) as an IP address outside of Australia, as I can successfully view the video by using VPN back to my office network in Australia (on MacBook, not on Apple TV). Note that I could use it using my home ISP to view the video just a week ago. It's just suddenly not working. There are some important games coming next week and the week after. I hope I won't miss any of them.
Care to mention the ISP
are you using any custom config on your device for things like Netflix US? As this may be causing you issues.
You have previously created an account when you experienced an issue purchasing a premium subscription.
Please log a fault lwith the Optus Sport team logging in with this account.
I'm using Ignite Broadband which should be related to Anttel Communications Group. A small ISP, I suppose.
I don't have any specific/custom config at all, except there are NAT's which are quite normal these days. I don't use VPN at all.
I did log the cast to Optus Support successfully after I first posted here. They are not quite helpful though. The key is everything worked until several days ago and I didn't do any change at all.
This issue was resolved after spending days to talk to the official Optus support. Apparently, the IP address that I used was marked as non-Australian which is not the case of course.
Did they approve your IP or did your ISP need to offer you a new one?
So peeved that it works for a year+ and then they change stuff on their end and make you waste your own time trying to tell them it’s their fault.
My IP is static and has been from day dot!!! GRRR!!