cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Modem recharged but no service

This prepaid modem was purchased in May 2019. Modem is a Huawei E5577 50G PP Modem.

I recharged it today but despite turning it off and on several times it hasn't been activated. I recieved a confirmation from Optus that recharge has been completed.

0 Kudos
Reply
1 Reply
Moderator
Moderator

Re: Modem recharged but no service

Hi @BrianA, thanks for reaching out. The first thing I recommend is checking our Network Status  to see if there are any outages in your area. The next thing I suggest is trying the troubleshooting steps listed in our Mobile Broadband Troubleshooting guide to see if that resolves the issue.

If you still continue to experience any issues with that connection, Please send us a message via the My Optus App so we can confirm your service details and assist further. 

Top Contributors