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New Contributor johnnym44
New Contributor

Manage Devices on Optus Sport

When I log in to Optus Sports it does not display my name. Therefore I cannot click on it to manage devices. Can you assist?

All it shows is "change password" and "log out"

10 Replies
Online Community Manager
Online Community Manager

Re: Manage Devices on Optus Sport

We’ve optimised your post to help users better understand what the topic is about and your question to be answered more clearly by the Yes Crowd community.

As there is no longer a limit on devices to Optus Sport, this settings option was removed.


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New Contributor CorkySJ1
New Contributor

Re: Manage Devices on Optus Sport

So why has my PremLeague/Champions League watching been interrupted in recent weeks (including this morning) with a screen saying I had exceeded my device limits?? Can you help please if there is now no restriction? 

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New Contributor Aywannah
New Contributor

device limit exceeded

Just wanted to figure out how to get rid of people who are logged in my optus sport i cant find the devices 

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New Contributor AdamBips
New Contributor

Manage my devices

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Crowd Champion SillyGogo
Crowd Champion

Re: device limit exceeded

maybe change the password for your optus sport and not share it this time


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New Contributor johnnym44
New Contributor

Re: Manage Devices on Optus Sport

Yes the same has been happening to me. My streaming gets stopped multiple times with the same message. So much so, sometimes I just give up and log off.

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Online Community Manager
Online Community Manager

Re: Manage Devices on Optus Sport

Hi all,

I've had confirmation again there is no longer a restriction on the number of devices.

It is likely the reason you are getting this error occurring because a customer is trying to view Optus Sport content on more than one device at the same time. If the customer is viewing content on Device A and then using the same log in on Device B and hits play on content at the same time, device A will get the above mentioned error.

As SillyGogo mentioned above, we suggest changing your Optus Sport password.

 

If this doesn't resolve the issue, please log a case via Optus Sport.



_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor mozart
New Contributor

Re: Manage Devices on Optus Sport

I have had this problem too.

 

Even after changing my password, older devices logged on with the old password are still bale to stream content!

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New Contributor Poopy
New Contributor

Re: Manage Devices on Optus Sport

Thanks but that doesnt tell me how i can register another device so my son can watch optus sport, can someone please davise how to do this

Cheers

Jason

 

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