Sorry to hear you are experiencing this issue,
If all of this does not solve your porblems, I suggest reaching out to Optus support from the mobile app or website. You can also chat with someone on the phone by calling 133937.
Hey there Mark_br,
Great suggestions from MattyAU.
If needed you can log a support case directly with the Optus Sport team.
You will need to:
Let us know if you found out what the issue was.