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Incoming calls

I am not able to receive incoming calls from Telstra customers on my landline for my business. I have tried several times to have this rectified by the support line and still haven't had this resolved. It has been 4 weeks now and is severely impacting my business. How can I get this issue resolved?
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Re: Incoming calls

Hi @TSA, thanks for letting us know about this. I recommend sending us a message via our Twitter or Facebook pages so we can follow up on this landline fault you're experiencing. 

In the meantime, I also suggest following our Fixed phone troubleshooting guide to see if that improves your service. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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