Are you referring to your My Account? If you've forgotten your password, you can reset it here → https://www.optus.com.au/customercentre/myaccount/forgottenpassword. Let us know how you go 🙂
Oh OK - can you send us a PM with your full name, DOB, service number and the email address you're trying to login with?
A private message - all you have to do is click on my name and send through your details. Alternatively, you can chat to us here → http://yesopt.us/chat2us.
Have you recently signed up to Optus Sport or has this issue all of a sudden emerged?
If you've recently signed up for a service that includes a free Optus Sport subscription, you'll need to register the service via → https://manage.sport.optus.com.au/
If you're still having issues, you're welcome to send us a PM and we'll take a look.
I'll need you to fill out the following template:
Are you the primary account holder: Y/N
Your full name:
Account or service number: