Can you please explain step by step process of redemption of Optus sport free till August via all methods (iPhone, Android etc)? Currently still requests the $14.99 on iOS for me.
Also please publicise this procedure on your social media outlets. It’s all well and good to say it’s free, but if nobody knows how to do it there’s no point.
I'm going to quote an extract from our media release:
Any customer who has purchased or does purchase an Optus Sport subscription for the World Cup will be provided with a refund.
When do I get my refund?
We'll be organising refund over the next couple of weeks, there's no need to contact us. You'll be notified once your refund has been processed.
Any customer who has purchased or does purchase an Optus Sport subscription for the World Cup will be provided a refund. This offer includes the first three rounds of the Premier League and includes matches between Arsenal and Manchester City, Chelsea and Arsenal and Manchester United and Tottenham.
This so called act of generosity is quite obviously misleading.
Here is a link to the official media release, entitled “OPTUS TO OFFER OPTUS SPORT TO ALL AUSTRALIANS FOR FREE” https://www.optus.com.au/about/media-centre/media-releases/2018/0511/optus-to-offer-optus-sport-to-a...
“Free” means no upfront cost, no initial outlay of funds, and no ongoing cost whatsoever.
“All Australians” means everyone, Optus or not.
The ACCC rules and guidelines regarding misleading or false advertising quotes the following regarding fine print:
“Businesses can't rely on small print and disclaimers as an excuse for a misleading overall message. For example, an advertisement states that a product is ‘free’ but the fine print indicates some payment must be made”
Now, with all that in mind, please advise on how you will be allowing all Australians free access to Optus sport?
We're working on changing the billing in the app stores which will take some time. In the meantime, if you want to purchase an Optus Sport Subscription to access all the action and content we'll issue you a refund over the next coming weeks. If you'd prefer to wait until the payment prompt is removed, that's completely up to you.
As we've said, we will simulcast the group matches of the 2018 FIFA World Cup in conjunction with SBS through the group stages.
That is not sufficient. This media release must be removed and all subsequent social media releases taken down until this is rectified. Optus is gaining an unfair advantage whilst these posts are active. Once the $0 price is put in place, then you may advertise it as free. Please report this to your superior.
Hi @ Waterspenny - I've replied to your other post. Please reply there.