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JWMelb
New Contributor
New Contributor

First time user - can not view anything

Trying to watch EPL football on my Android phone

When I tap play it jumps to Log In/Sign Up

I've signed up...?

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SamSam
Respected Contributor
Respected Contributor

Re: First time user - can not view anything

Means you just need to log in then 🙂 I believe Optus Sport subscriptions are now tied to your My Account log in username and password so try using those

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Dan_C
Retired Employee
Retired Employee

Re: First time user - can not view anything

First time I've heard that @sam Sam, 

 

@JWMelb, head to the Optus Sport web page

 

- Click the, " I can't login tab"
- Enter the email address you've used to register your Optus Sport subscription.

 

If you can't remember, it's likely your primary email address i.e. Gmail (that could potentially be your My Account login as well) 

We'll send you an email which includes a link to reset the PW. 
 

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JWMelb
New Contributor
New Contributor

Re: First time user - can not view anything

Thanks for the reply.

I think I've worked it out?

I can view EPL via my laptop/wifi, logging into Optus Sport through my browser.

I think I need to pay $5 extra a month to get TV streaming?

Then I might be able to view on my phone?

I'm happy to leave it as is and just watch via my laptop.

Unless I don't have to pay the $5 a month?

Is there a step I've miseed out on my phone that's preventing me from watching Optus Sport/EPL?

 

 

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Dan_C
Retired Employee
Retired Employee

Re: First time user - can not view anything

You definitely don't need the TV streaming bolt-on.

 

The application should accept the same credentials as the website version.

 

What happens when you attempt to login?

 

Does it state an account doesn't exist under this username? 

 

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JWMelb
New Contributor
New Contributor

Re: First time user - can not view anything

I got it to work finally.

 

Password issue (my mistake).

 

Logged in and watching now!

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