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Staceychapman
New Contributor
New Contributor

Fetch

Fetch box restarts when i select 7flix chanbel 66
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2 Replies
Serena_YC
Moderator
Moderator

Re: Fetch

Hi @Staceychapman,

Have you had a chance to try performing a soft reset on your Fetch box to see if this would resolve the issue? You can find the steps for a soft reset on our How to reset your Fetch box support page. 

If the issue persists, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Fetch

A soft reset (keeps recordings) or hard reset (lose recordings) should fix it.

If not Optus will send out a replacement on request.
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