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New Contributor
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Re: Fetch mini on demand EPL pauses every 6 seconds

Hey all, have exactly the same issue with Fetch Mini. Live games are no problem at highest resolution but on demand games pause every 6 or 7 seconds. Have nothing else utilising Internet bandwidth, have tried at lowest resolution and makes no difference. Even ran a new Ethernet connection because I doubted the wifi and made no difference. Have also tried all the resets etc. Very frustrating 😡😡

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Trusted Contributor
Trusted Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

I get where you're coming from Goorak and it must be pretty frustrating for you. I'd be happy to raise a fault to our tech team if you're able to PM me some account info? 

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Re: Fetch mini on demand EPL pauses every 6 seconds

Hello,

 

I just want to advise that I too am having this problem.

 

Running the EPL off my laptop.

 

Streaming live content is fine but there is a significant lag watching On Demand matches,

 

Please advise on how to rectify.

 

Regards

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RetiredModerator
RetiredModerator

Re: Fetch mini on demand EPL pauses every 6 seconds

Hey @Johann - sorry about all the trouble you're having with your stream, are you able to clarify how long the lag is? 

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Re: Fetch mini on demand EPL pauses every 6 seconds

Hi Steph, thanks for the reply.

 

The stream will play with good resolution for then pause/buffer/lag for 12 seconds then continue playing.

 

I have put the quality on Auto and even tried Low Quality but the problem persists.

 

 

 

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Moderator
Moderator

Re: Fetch mini on demand EPL pauses every 6 seconds

Hmm that is unusual Johann 😕

 

Which browser are you using to access the Optus Sports page?

 

We recommend using Chrome to stream Optus Sports.


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Re: Fetch mini on demand EPL pauses every 6 seconds

Hello Marie,

 

I have played in on both Internet Explorer and Google Chrome with the problem present in both browsers.


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Moderator
Moderator

Re: Fetch mini on demand EPL pauses every 6 seconds

Oh no! Does this happen on every on demand game or on some of them?


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Re: Fetch mini on demand EPL pauses every 6 seconds

Hello,

 

I have tried a few of the On Demand games and the issue is present in all of them.

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Valued Contributor
Valued Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

Thanks for confirming 🙂 Are you able to send us a PM with your full name, DOB and account number so we can run some further testing?

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