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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

BMM1984
New Contributor
New Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

Hi Optus, I am having this same issue with on demand matches via fetch mini. Live stream is fine, every other live stream app is fine (Foxtel now, Netflix), only on demand stutters every 5 seconds. As with everyone else on this thread, this is not bearable to put up with and watch a match. 

 

Incredibly, it seems Optus has not yet admitted this is a widespread fault but an individual connection issue. 

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Toomey
RetiredModerator
RetiredModerator

Re: Fetch mini on demand EPL pauses every 6 seconds

Sorry to hear this @BMM1984. I've just checked with the team and the fault report is still open and being investigated. Please send through your details using the online form and you will be added to ticket. 


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Sirfuzzman
Occasional Contributor
Occasional Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

I've had the same exact problem for over a year.

 

I put a ticket in yesterday and was told that OPTUS are aware of the issue and will let us know about a fix.

 

Meanwhile what's the timeline on the fix?!!!

Seriously it can't be that hard to fix it!!

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Dan_C
Retired Employee
Retired Employee

Re: Fetch mini on demand EPL pauses every 6 seconds

Hey @Sirfuzzman,

 

We are aware of an issue that has impacted a number of customers’ ability to play VOD content via the Optus Sport application on their Yes TV by Fetch set top box. Did you have your ticket number handy? I've had a read through the notes left on a couple of fault tickets that we’d raised for same the issue. It looks like we've offered to push out a firmware update that's still in its late states of Beta testing. We'll be rolling out the official firmware update (2.17) within the coming weeks.

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EPLnut
New Contributor
New Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

So 4 months since this was flagged and we still have to wait weeks for a possible solution? How does this take so long? Why am I paying for such a poor product that doesn't do what is suppose to.

Sirfuzzman
Occasional Contributor
Occasional Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

My reference number is 17540720

 

Thanks

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Sirfuzzman
Occasional Contributor
Occasional Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

Just tried to rewatch the North London Derby and it's completely unwatchable with it pausing every 5 seconds. It's extremely frustrating!!! Optus should just supply everyone who's had a issue with a free upgrade to the fetch maxi or whatever it's called. 

Aman_B
Moderator
Moderator

Re: Fetch mini on demand EPL pauses every 6 seconds

Hi @Sirfuzzman, really sorry with any inconvenience caused. I've checked your  reference number and as per that what Dan has already said is being investigated. A firmware will be released that will fix this and we'll also let you know of this update on your mobile. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Sirfuzzman
Occasional Contributor
Occasional Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

Here's a video of the buffering....

See how annoying it is??!!!!

https://youtu.be/OO94O0hTpyA

 

So....

 

Any fix yet??

 

This problem is ridiculous, and leaves the entire VOD section unusable.

Customers should be compensated. Why bother having "on demand" content if it doesn't work on devices supplied by Optus??

EPLbetronFoxtel
New Contributor
New Contributor

Re: Fetch mini on demand EPL pauses every 6 seconds

Lol, if only it was that simple...

I have the maxi and still have the same problems.

Have had issues since the 1st Epl game on optus last year.

What a total joke optus are.

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