Hi @Whistonmanor it's not great to hear that you're experiencing issues calling your son.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible
I have tried to contact them numerous times. Received a message back after 9.5 hours the first time and was waiting 1.5 hours tonight before i gave up. How can I get this resolved as it has been going on for months and i have contacted Optus on at least 5 occasions
I can understand where you're coming from @Whistonmanor. If you wish to discuss this further, you'll need to contact us via any of our customer service platforms which are mentioned above. Rest assured, we'll be more than happy to assist you there.
@WhistonmanorLooks like you have gotten the standard Optus QOS!!!!
The next step is to make a formal complaint if you want to escalate the issue further, which can be done on the following page:
The issue has been fixed. I escalated the issue and spoke to a technician who had the same problem with his phone. He did some type of reset on my phone and no more issues. Obviously it wasn’t any standard reset as other Optus staff had never been able to identify any issue. He als fixed my wife’s phone with the same issue, 10 days later an neither of us have had the problem again. Only took 4 months and 6 calls to resolve the issue so good luck to anyone else with this problem
It's not great that it's taken some time there, @Whistonmanor.
I'm glad to hear it was resolve though after such a long time. I have flagged this conversation to be passed on as feedback to our team.