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EPL subscription expired

Jamesk811

All of a sudden I get an email saying Optus has received my request to cancel my subscription (which I never did!!!) and now I check and try to watch EPL channels and it says "subscription expired" what's going on?

Re: EPL subscription expired

Nghi

Hey Jamesk811, are you getting that error message on the website, phone/tablet Apps or the Yes TV by Fetch box? I can see that we've received your private messages and Hollie confirmed that the EPL subscription is still currently active. However there has been a disconnection request placed on the account for the upcoming move.

Re: EPL subscription expired

Jamesk811

I can't access content on iPhone, iPad or website. I haven't checked on the tv box. 

 

Yeah she she said it's still active but why can't I access content?? And yeah I'm moving address in late August not now so I don't get why that is affecting my current epl subscription? 

Re: EPL subscription expired

Nghi

It really shouldn't be affecting your current subscription up until the disconnection date. I've passed along your details to be looked into further.

Re: EPL subscription expired

Jamesk811

I still can't access any of the EPL content on my ios devices or website??? When will this be fixed?

Re: EPL subscription expired

Nghi

Hey Jamesk811, our EPL IT team are still working on this for you. I know it's frustrating waiting for it to be resolved and we'll let you know once we hear back.

Re: EPL subscription expired

Jamesk811

I appreciate that but surely there must be a temporary workaround Optus can have for me?? I want to watch the champions cup! Isn't there a way Optus can provide me with login details for a temporary account or allow me to make a new temporary account? This is absolutely taking too long I haven't had the service for over a week due to no fault of my own!!!

Re: EPL subscription expired

Nghi

We're trying everything we can to get you back online for EPL Jamesk811. I even tried to register you up using the details at the new house but it wouldn't let me because it's not currently active yet Smiley Sad 

Re: EPL subscription expired

Jamesk811

Oh that sucks 😔 So what can I do then ? I really need access to the content 

Re: EPL subscription expired

Nghi

I can totally sympathise. I can assure you this has been escalated and being looked at as a priority. We've forwarded other customer's details as well and they are being worked through. Your's may be a tricky situation with the whole relocation going on at the same time. Did you have a mobile plan at all we could add EPL onto?

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