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Occasional Contributor UKEagle2Aus
Occasional Contributor

Cant access to log a case

So the correct username and password are used, not being accepted and so OK, I’ll reset the password through the send me a link page. Wrong! Despite the confirmation of we sent a link to ..... nothing appears and I tried three times, nothing, nada! Can you find an email address for support (well no that would be the most customer centric thing to do). So I’m stuck with using a forum to try and get some answers. Why can’t I sign in and why do you have to sign in when the issue is signing in.

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Occasional Contributor UKEagle2Aus
Occasional Contributor

Re: Cant access to log a case

For the record the username and password is the same for this site and it works OK so somethings not right

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Online Community Manager
Online Community Manager

Re: Cant access to log a case

Hi UKEagle2Aus,


This can happen if the user is using a VPN at the time for Optus Sport. Is that the case here? If so you'll need to log out of the VPN access. 


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