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PaulRegan86
New Contributor
New Contributor

Cannot log in to paid Optus Sport account

I have a paid subscription via Apple Pay subscription in App Store.

I cannot log into any device (iOS: App, Safari, Windows: Chrome).

When I log in I get Incorrect username or password error. 

When I reset password I get The user email provided is invalid error.

My Apple Store payments are current and up to date (last monthly payment invoice was 8-Sept).

My App, Phone and all other devices are fully up to date.

Support (FB Messenger) has not being helpful. 

Please advise how I can log into my account when the system doesn't recognise the email address I registered and pay with.

 
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Tuong_YC
Moderator
Moderator

Re: Cannot log in to paid Optus Sport account

Hey @PaulRegan86, its not great to see that you are having issues accessing your login. If you could please send through your subscription details over to our Messenger teams whom will be able to look into your services and advise further. Our teams are available 24/7 via the Optus App 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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