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Occasional Contributor stig3754
Occasional Contributor

Cannot clear badge

Hey Team,

 

After clearing a notification on my lock screen a few days ago (I think it was related to tipping), the badge won’t clear and is stuck on the Optus Sport icon. Please fix!

 

iPhone 8 Plus user here with iOS 11.0.3 installed

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7 Replies
Moderator Aman_B
Moderator

Re: Cannot clear badge

Hi @stig3754, have you turned off notifications from the App? If this is still happening then  please delete the app and install it again. 


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Occasional Contributor stig3754
Occasional Contributor

Re: Cannot clear badge

Hey @Aman_B, thanks for your reply. Turning off notifications for the app clears it, but uninstalling and reinstalling the app doesn’t help. The badge appears as soon as the app is installed. 😞

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RetiredModerator Hannah-L
RetiredModerator

Re: Cannot clear badge

Agh! That does sound frustrating, @stig3754. 😞 Can you please log it with our specialists so that they can investigate?

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Occasional Contributor stig3754
Occasional Contributor

Re: Cannot clear badge

Thanks @Hannah-L. I have just logged this with Support. I'll post any results here.

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RetiredModerator Hannah-L
RetiredModerator

Re: Cannot clear badge

Okay, thanks @stig3754.

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Occasional Contributor stig3754
Occasional Contributor

Re: Cannot clear badge

An update on this. I checked the app this morning, my account was logged out. The popup appeared asking if I wanted to enable Push Notifications for this app, which I agreed. I logged in, exited the app and the badge is now gone. Not sure if Support did something with my account or not but it's now all good.

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RetiredModerator Brock_E
RetiredModerator

Re: Cannot clear badge

Great to hear that this has been looked after, @stig3754. If you run into any issues or something else comes up, please don't hesitate to reach out 🙂

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