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New Contributor
New Contributor

Re: Can't sign up to EPL

I ahve been trying to sign up for the epl for a week now. am an existing Optus customer: keeps saying " We've encountered a problem, and we're working to rectify it as soon as possible. Please try again later."   A week later!!!

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New Contributor
New Contributor

Re: Can't sign up to EPL

Hi -I had the same problem for a week and then this worked for me.  

Login to your optus "myAccount".  In there it has a marketing type message and link saying "check your eligibility". It then said I was eligible and took me straight to the EPL sign up section. Done and dusted in less than 5 mins.

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New Contributor
New Contributor

Re: Can't sign up to EPL

I'm also having this problem need it solved

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Trusted Contributor
Trusted Contributor

Re: Can't sign up to EPL

Not good to hear @Jdub_Weldo, are you able to PM through the full name, account number and date of birth on the account and I'll have a look into this for you?

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Occasional Contributor
Occasional Contributor

Re: Can't sign up to EPL

 

Unable to check if i'm elegible for EPL even though Optus sent me a message long ago that I was.

Thank you, Oscar

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Moderator
Moderator

Re: Can't sign up to EPL

Hi @Bucaramanga - I've picked up your private message and have responded there. 


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