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New Contributor
New Contributor

Can't sign up for premium

I have a contract with optus and when I go to enter it, it comes up with "We've encountered a problem, and we're working to rectify it as soon as possible. Please try again later."

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Moderator
Moderator

Re: Can't sign up for premium

Hi @Dak2This isn't really what we like to hear & I'm sorry this is the case.  Could you please check if your plan is eligible for Optus sport Here. Please let me know if this works. 


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New Contributor
New Contributor

Re: Can't sign up for premium

It doesn't work I just get the same error

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Moderator
Moderator

Re: Can't sign up for premium

Hmm...Could you please PM me Here your optus number, full name, date of birth and email for ID. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Can't sign up for premium

I got the same error, Chat Support can put you on the Trial plan but that is as far as I have got. Now trying to get to the normal plan after the Trial finished. The Optus backend systems really leave a lot to be desired, there is no communication between the different systems.

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