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speckledbananas
New Contributor
New Contributor

Can not connect to the iTunes Store to pay for subscription

Have downloaded the Optus sport app and created account. All looks good until click ‘watch now’ then prompted to subscribe through app. Go back to app on iPhone XR and click to pay $14.99 per month then get error message saying ‘cannot connect to iTunes store’

I am signed in to my Apple ID. Have tried the same process on husband iPhone 8 and on iPad with no luck. Have purchased Fetch Mighty and otherwise all ready to go! Have deleted app and redownloaded. Have tried husbands Apple ID and also my Apple ID, making two different accounts on the app. Going round in circles,

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3 Replies
Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: Can not connect to the iTunes Store to pay for subscription

Are you on WiFi or 4G?

 

Have you reset your network settings?

Settings > General > Reset > Network Settings

only catch, you don't lose content but it'll forget all the WiFi networks you've previously joined

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Ray_YC
Online Community Manager
Online Community Manager

Re: Can not connect to the iTunes Store to pay for subscription

Hi speckledbananas (love the username!)


There was a known Unable to subscribe to Optus Sport via iTunes App Store issue over the weekend which has since been resolved.


Please let us know if you're still having trouble.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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NedJeanes
New Contributor
New Contributor

Re: Can not connect to the iTunes Store to pay for subscription

Hi, when I go on to my Optus sport app it says all the content is locked but we I go to restore purchase it says payment successful but can not connect to user!

Wondering if you can help
Out
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