I recently (and by recently I mean two weeks ago but I think we all know that's recent by Optus standards), filed a complaint with Optus. It has largely been addressed however I picked up the phone today and the operator, instead of accepting that I had just told them that I wasn't able to talk at that moment (I was putting my infant son down to nap), tried to convince me that I was able to talk because it was inconvenient to them to have to call back (which apparently would also not be for at least another week). So rather than improving my view of your service and customer service you have proven yet again to be inconsiderate and disrespectful towards your, already disgruntled, customers. Good customer service and consistency is really not that hard.
Hi there Anna3948,
That's very disappointing to hear.
Surely the operator could have called the next customer and then call you again after that.
Thank you for raising this issue.