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Re: App does not work with Android Pie

[ Edited ]
Greg_Teneriffe

I subscribe to Optus Sport, using an Optus SIM (BYO Plan), connecting by Wi-Fi to my Optus Cable Internet.

I am a loyal Optus customer, even though I cannot purchase the phone of my choice through Optus.

This remains an Optus problem being experienced by a loyal Optus customer.

Re: App does not work with Android Pie

Dan_C

I completely get that, but it's not a simple fix.

 

Google have only just released the update (for their flagship device). 

 

Google releases the update → Manufacturer receives the update and it's optimised for their handset range → Manufacture releases their stock built to providers → The provider tests the update and optimises it for Network features/app compatibility → Update sent back to the manufacturer who'll roll it out OTT. 

 

I just don't see how we'd be able to perform the necessary testing without a handset to roll the update to (that's just my thinking). 
 

I've sent an email off to our content team for further info. I'll be sure to update this thread once I've received a response. 


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Re: App does not work with Android Pie

Dan_C

Hey @Greg_Teneriffe

When you get the chance, can you send through a screen shot of the Help & Support screen,
Our team wants to obtain the code and app version details with appear at the bottom 


FYI an update was rolled out today.

Latest app version - Android (v2.3.3). 


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We’re currently performing upgrades to the Yes Crowd platform.

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Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: App does not work with Android Pie

[ Edited ]
Greg_Teneriffe

The error on the Help & Support, Log a Case screen is here ...

The message is red is "There is an internal server error ..." ... This has been constant for a few days.

OPTUS - There is an internal server error.png

The Android App version is Android 9 v2.3.3#119

Re: App does not work with Android Pie

Dan_C

Thanks, I've forwarded that across.

 

I'll be in touch with an update. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: App does not work with Android Pie

Dan_C

Hey mate! I've received a response.

Our developers are across this one. They just advised me today they found the root cause.

It should be fix with the next app update – no set date yet, but our updates are quite frequent.

For now, you might have to stream using another device. I'll send another update through once we have a planned release date for the next OS app update. 
 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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