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iPhone X support

Jamesk811

I have the new iPhone X and watching videos on it is horrendous. A quarter of the screen is cut off, when is an update coming? Thanks

Re: iPhone X support

Aman_B

Hi @Jamesk811, that doesn't sound good. Since this is a new handset some of the apps are  not yet updated to the new screen format.  I'd recommend checking this with Apple as they  may have updates on this. 


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Re: iPhone X support

Jamesk811

Apple has released the phone, it’s not up to them to fix the app. It’s up to Optus to make sure it’s ready and compatible with the new screen size. 

Re: iPhone X support

Aman_B

Hi @Jamesk811, could you please confirm which App are using to watch videos? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: iPhone X support

Jamesk811

Optus Sport app. It’s the only app I can use to watch the EPL. 

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Re: iPhone X support

JulesH

+1 for this. It seems the app has been updated to utilise the full screen of the iPhone X. But they’ve forgotten to upgrade the video component. Unwatchable. Hope it’s fixed for tonight’s fixtures!

Re: iPhone X support

Jamesk811

Yeah let’s hope. I doubt it though Smiley Sad 

Re: iPhone X support

Aman_B

Hi @Jamesk811, apologies with the hassle. I''ll pass on your feedback to our contents team  and also email them a screenshot of  iPhone X Sport App. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: iPhone X support

Jamesk811

Thanks Aman, Just let them know that the app looks good whilst browsing and on the main menu. However it’s only when watching live games and any video that the whole screen is not utilised and the menu bar options are cut off. 

Re: iPhone X support

Aman_B

No worries @Jamesk811.  I've already passed on the details and they will stat work on this soon. This is something that does happens when a new handset is released with new  screen resolution. Unfortunately we have to wait for the handset to be made available and then only the app can be tested for possible errors.  


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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