cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Thebava
New Contributor
New Contributor

Poor quality EPL replays

Hi

I have an issue when I watch replays or highlights of EPL games.

First of all, my live games are excellent. No buffering, responsive fast forwarding and full 1080p with a good frame rate. However I then switch off a live game and watch a replay and the experience backflips completely. It maxes at 720p (which I understand is a limitation of the service) but normally drops to 480p or even lower. In addition to this it buffers constantly and the frame rate is worse. I've raised this with the support and they constantly say it's my internet connection, but I don't understand how the same device and connection can have this sudden quality swap at the same time of the day (I mostly watch games between 4-9am Perth time Sundays/Mondays) by just swapping from live game to replays. I have had to resort to watching replays on YouTube, but I don't believe the mini matches are available on YouTube.

I'm running the latest version of Android on a Samsung Galaxy S10. I am using a Chromecast Ultra which is hardwired onto a HFC NBN network where I constantly get 100mb down (according to Google speed test).

Is anyone else experiencing this issue?

Regards.

0 Kudos
Reply
4 Replies
Jono_YC
Moderator
Moderator

Re: Poor quality EPL replays

Hi @Thebava it's not great to hear that you're experiencing issues watching replays and highlights of EPL games.


If you require further assistance, please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

dahutch
Occasional Contributor
Occasional Contributor

Re: Poor quality EPL replays

I have exactly the same problem, live matches great but any mini match I  watch is nowhere near the same quality. IT IS NOT YOUR INTERNET  and definitely optus sport causing the problem. 

Rob_YC
Moderator
Moderator

Re: Poor quality EPL replays

Hi @Danhutch, not great to hear you are having issues with the quality of those Mini Matches. We recommend raising an In-App support case through Optus Sport for our TV & Production team to take a further look into that for you. 


If you weren't able to submit that we can raise this on our end for you. Please send through a message on the official Optus Facebook or Twitter and we can raise this from our end. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Zac1011
Occasional Contributor
Occasional Contributor

Re: Poor quality EPL replays

I created a seperate thread with this same issue; I have the fetch mighty box and live matches are crisp clear HD.
However the mini matches and highlights of the same game are clearly lower in quality. An Optus moderator explained how its due to "Video on demand rights restrictions".

Basically something along the lines of the EPL rights restricting the quality Optus can provide users when it comes to VOD content. Never heard of anything like it before, especially as Stan Sport who now have the UCL rights are able to produce highlights and mini matches with HD 1080P quality.

 

@dahutch 

0 Kudos
Reply