Optus sport videos not working on fetch mighty

[TtTN]

Hi, 

Have tried restarting the fetch box, resetting factory, reformat etc. etc and still can't seem to get the video replays to work. Please help - thx

[Rob_YC]

Hey @TtTN, not great to hear about the trouble with Optus Sport on the Fetch TV. Are you getting any error message from the account when trying to view those replays? Does that occur on any other device for Optus Sport as well or is that only on the Fetch you have issues? 

[petergdownload]

I assume you've confirmed a connection to the internet? You can use other streaming services like Netflix or FTA Catch Up TV like iView etc?

[TtTN]

Hi there no errors - just select video to view and the loading turning circle keeps spinning until the end of time......

[TtTN]

Yes every other channels work fine .... even the highlights work but unfortunately the full replays don't seem to load....

[TtTN]

Mobile devices work fine just on the fetch box is having issues

[Tuong_YC]

Hey @TtTN, was your issue isolated to only watching Optus Sport on Fetch? If this was the case, I would recommend doing some Fetch Troubleshooting, just to make sure everything was running up to par. 

If you have not already done so as well, if you could also try doing a Soft Reset- this should also help get things up and running for you. 

Should you continue to have issues, I would recommend having a chat to our Messenger teams whom will be able to look into your services and advise further. Our teams are available 24/7 via the Optus App

[TtTN]

Hi, I have done both hard/soft resets and restarting numerous times tried looking at fetch side of tech things but just get pointed back and fourth to optus side and vice versa....

[Tuong_YC]

Cheers for doing that mate @tttm. I have just checked my own subscription and have managed to get through to the replays fine with no streaming issues either, so it is rather odd that you were unable to get through.

If you could please send us a message on the Optus App, we will be able to look into your isolated matter and advise further 

[petergdownload]

Set up a mobile hotspot (on your phone) and connect the Fetch to that via wifi. See if it makes a difference (different delivery method)

If not its sounding like you just need to request a replacement. Optus will send one out and a satchel to return the other in.