Since installing the latest Optus Sport update on my iphone x, im getting an error message on saying "your device is jailbroken and we are not able to proceed". The app then closes.
My device is a new iPhone X and is not jailbroken. I've tried hard rebooting and reinstalling the app to no effect. The app was working until yesterday.
i tried Optus chat.
They told me to call the Optus sport specialist team. They tried to convince me that I’m wrong and that my device is jailbroken. They then told me that my only option is to format my phone! I of course refused and noted how ridiculous that suggestion was. They told me that a setting on my phone has changed and now it’s apparently jailbroken. What a joke! To say I’m unsatiafied is a major understatement.
Bit puzzled here. I’m praying that someone here can help me and I don’t get garbage suggestions like format my phone.
Solved! Solved: Go to Solution.
Hello your not the only one having that problem , I’m getting the exact same message today, yesterday it was working fine and today I’m getting that message, just been on the phone with Optus for around 2 hours and they were not able to help me I’ve got no clue what to do anymore my iPhone is definately not jailbroken
Hi there, @AdamTreff. The above difficulties that you're facing have been picked up by our internal team, who are currently working towards a solution.
At this stage, the above appears to be an issue impacting iPhone X users when completing the latest app update, although there are reports of some Android devices being affected. Rest assured, our TV & Content team are working on the issue as we speak.
In the meanwhile, please take a minute to complete a Fault Report so that we're aware of the users who are being impacted by this issue.
Thank you for acknowledging that there is a problem on Optus’ end. How the Optus sport specialist team can not acknowledge the issue and recommend formatting my phone after trying to convince me my phone was jailbroken, while quite hilarious, really is just wasting time.
I appreciate your response and thank you for it. Hopefully an update can be pushed soon.
@RichardBroxton what error are you getting?
Feel free to send me a private message with your service number, full name, DOB and iOS version so I can forward this on to the team manually.
Hi guys, I've had confirmation that the app has been updated to resolve this issue. Please head to the App Store to update if you are sill experiencing issues.