cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

Optus Sport Pixel 2

Optus Sport keeps crashing on Pixel2 running Oreo 8.1. Any suggestions on how to fix?

11 Replies
Highlighted
Moderator
Moderator

Re: Optus Sport Pixel 2

Hi @GreenwichFC, could you please confirm this happens on specific games and if only on live stream or VOD?  


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus Sport Pixel 2

Hi,

 

When I open the app it doesn't open fully then I get a message saying "open app again". 

 

Thanks 

GreenwichFC

Highlighted
Moderator
Moderator

Re: Optus Sport Pixel 2

Thanks for that @GreenwichFC,

 

Are you able to confirm have you removed and reinstalled the app since this started happening?

 

Was the App previously working on your phone?

 

I've raised this with our Optus Sports app team to see if this is a known issue or how to resolve it.

 

I'll provide you with an update as I have one.

 

Cheers. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus Sport Pixel 2

Hi,

 

I have re-installed the app several times with no success. The app tries to load then shuts down.

 

Regards

GREENWICHFC 

Highlighted
RetiredModerator
RetiredModerator

Re: Optus Sport Pixel 2

Right 😕 Marie's not in just yet but I'll see if she's got any updates when she gets in. Jordan

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus Sport Pixel 2

Hey guys,

 

I have been o/s, back now.

 

Any updates?

 

Thanks 

GreenwichFC 

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: Optus Sport Pixel 2

Hey @GreenwichFC 🙂 

 

Hope you enjoyed your time overseas!

 

They have advised there are no known issues and that fully removing and reinstalling the app should resolve this issue.

 

If you're still experiencing the issue after doing this PM me with your details including your Optus Sports email and I'll have them look further into this for you.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Optus Sport Pixel 2

Hi, 

I'm having the same problem. I've reinstalled the app several times, restarted my device, cleared the app's cache etc.

 

 

Highlighted
RetiredModerator
RetiredModerator

Re: Optus Sport Pixel 2

Thanks for getting in touch, @Tottenham117. Aghhh, that's certainly frustrating 😞

If you haven't already, please take a minute to complete a Fault Report, so that our TV & Content team can investigate further and provide insight with the above.

0 Kudos
Reply
Top Contributors