Hi @GreenwichFC, could you please confirm this happens on specific games and if only on live stream or VOD?
Thanks for that @GreenwichFC,
Are you able to confirm have you removed and reinstalled the app since this started happening?
Was the App previously working on your phone?
I've raised this with our Optus Sports app team to see if this is a known issue or how to resolve it.
I'll provide you with an update as I have one.
Hope you enjoyed your time overseas!
They have advised there are no known issues and that fully removing and reinstalling the app should resolve this issue.
If you're still experiencing the issue after doing this PM me with your details including your Optus Sports email and I'll have them look further into this for you.