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New Contributor Jimf
New Contributor

I can’t login to Optus sport and it won’t accept my email address to get help

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Moderator Aman_B
Moderator

Re: I can’t login to Optus sport and it won’t accept my email address to get help

Oh no @Jimf. Could you please confirm if you have reported the fault  Here and one of our Optus specialists can help. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Jimf
New Contributor

Re: I can’t login to Optus sport and it won’t accept my email address to get help

Thanks ... got it fixed. None of the website support helped and most of the links don’t work. Phone support goes around and around and eventually hangs up on you. Finally found a chat link buried in the depths of the Optus website and the support guy managed to fix it thanks .. appears to be a system issue.

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Moderator Aman_B
Moderator

Re: I can’t login to Optus sport and it won’t accept my email address to get help

Thanks for the update @Jimf and apologies with the inconvenience caused. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor hiriser
New Contributor

Re: I can’t login to Optus sport and it won’t accept my email address to get help

Agree. Support is horrendous. I can not find a support number to call.


I've been going around in circles for 30 mins trying to find a support page that helps me.

 

I can not log into Optus sports with my account email address. What a waste of time this has been.

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New Contributor Jimf
New Contributor

Re: I can’t login to Optus sport and it won’t accept my email address to get help

I️ eventually found a chat box and managed to resolve it but had to look around for ages to find it

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New Contributor Jimf
New Contributor

Re: I can’t login to Optus sport and it won’t accept my email address to get help

I eventually found a chat box and managed to resolve it but had to look around for ages to find it

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Online Community Manager
Online Community Manager

Re: I can’t login to Optus sport and it won’t accept my email address to get help

@Jimf,

 

Ah, sorry we couldn't respond back to your sooner. I'm glad to hear that we managed to resolve this one for you. In the future you can log any Optus TV including sport or any other type of subscription service via our online fault logging page https://offer.optus.com.au/faultreport/individual/.

 

If any other questions come up, you know where to find us.

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Online Community Manager
Online Community Manager

Re: I can’t login to Optus sport and it won’t accept my email address to get help

Hi @hiriser,

 

I just wanted to give you a quick heads up. We've replied back to your private message. We've just asked for a few more details. We'll chat with you there!

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