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Occasional Contributor
Occasional Contributor

Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

I watch replays through my fetch mini box. For the past two days when I go to watch on demand replays (full match) a message comes up stating that there is a streaming issue, and no video appears. When accessing mini matches or 3-minute highlight packages there is no problem. Furthermore, there is no problem accessing replays on computer/phone/iPad. This is happening in both of the fetch mini boxes in my house.
I have restarted the system, unplugged it etc. however nothing seems to be working. Any help would be great.

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Contributor
Contributor

Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

Mine is similar except the match replays are not working for me. Mini matches work, catch up works and I can access the replays through my computer so can't see how it is a streaming issue.

 

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Online Community Manager
Online Community Manager

Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

We got this message over the weekend, it sounds related?

  

We are currently investigating an issue impacting Fetch customers on TPG and subsidiaries (iiNet/internode/westnet) where they cannot access Optus Sport Replays/Video On Demand.

When customers open Optus Sport and try to access VoDs, they immediately get the error message ‘Streaming issue please  check the internet’. Customers are able to access Mini Matches/Shows and Highlights.

Issue is currently under investigation and we aim to fix this as soon as possible.


Are you both with TPG/the subsidiaries, JT13 and Riversider?

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Contributor
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Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

My internet supplier is Telstra.

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Online Community Manager
Online Community Manager

Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

Okay that supports it. As soon as we receive an update I'll post it here. Fault ticket 21934401.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

Along with Riversider, I am also connected to Telstra. 

any update would be much appreciated 

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Contributor
Contributor

Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

Thanks Ray.

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Contributor
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Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

Can now access replays but the screen is regularly freezing now. This never used to happen. Is this issue still being looked at?

 

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Online Community Manager
Online Community Manager

Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

That's right, news came through overnight the replays issue is now resolved. Thanks for confirming this.


With regards to the screen freezing, that appears to be a separate issue. Can you test on a different device? JT13 are you experiencing the same?


If needed, please see our help and support page: How to log a support case in the Optus Sport app

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Fetch mini ‘’streaming issue’’ for on demand replays but not other video footage

Freezing issue seems OK now Ray. Thanks.

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