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New Contributor DonnyDuck
New Contributor

Apple TV 4 Optus sport app error

Hello,

After loading the Optus sports Apple TV app today, I'm getting the following error every time I load the app

"Error

An unknown error has occurred

Please restart the app"

 

Last week everything was fine.

Are they updating this app to a new version and hence it's no longer working?

This version number is 1.0.0 and was built early in 2016, so it's pretty old

 

 

5 Replies
Occasional Contributor Jimbo123
Occasional Contributor

Re: Apple TV 4 Optus sport app error

 Same error for me. Auto update for apps is on and rebooted ATV4 several times...no change

RetiredModerator AlexRH
RetiredModerator

Re: Apple TV 4 Optus sport app error

Hey guys, that doesn't sound right at all 😕

Are you able to access it from other platforms? If you haven't already, please ensure you have the latest version of the app - you can also report this HERE if you're still having trouble! 


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New Contributor DonnyDuck
New Contributor

Re: Apple TV 4 Optus sport app error

iPad working fine, its only the Apple TV ap thats bugging out, a few other people are also having the same issue it appears...

RetiredModerator JordanOptus
RetiredModerator

Re: Apple TV 4 Optus sport app error

Hmm, it'd definitely be worth reporting the fault through the link that Alex sent through. In lieu of that I'd also suggest contacting Tech Support when you get a chance.

New Contributor DonnyDuck
New Contributor

Re: Apple TV 4 Optus sport app error

Did all you mentioned, and they suggest to a full factory reset of the AppleTV to check if that fixes it.

Just for one app?

Surely they can release an update to this OPtus Sports App which will fix our problems...

 

 

 

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