There will be some channels leaving the Fetch service soon. Click here to find out what they are. Read the full story
2018-06-15 08:15 AM
Trying to watch WC games have n my Apple TV. It takes a few tries to work and then disconnects every 5 minutes.
And every time I start over I get the adds.
Live or on demand games. Same problem.
2018-06-15 11:01 AM
Same happening with me. Unwatchable..
2018-06-15 12:45 PM
In this instance, we'd recommend making sure your Apple TV and Optus Sport are both updated to the latest firmware.
If that doesn't help, we'd recommend lodging this as a fault with our TV & Content team via In-App Support (also accessible on a PC). For instructions on how to do this, please visit → https://goo.gl/D7Btam. Once that's been done, a member from that team will be in touch to help get this resolved.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2018-06-15 03:33 PM
Thanks for your reccomandation.
I have raised a case using the desktop app. It did say the case is open but did not give a number or anything else. A message was saying that I'll get an email about it soon... Still waiting for it.
Hope this will be addressed before the end of WC... not interested in anythiung else from Optus sports.
2018-06-15 03:36 PM
Ha, ha. Found case number in the app - #8516.
And the first very helpful reply:
Hi, we’ve received your case and we'll be in contact soon. Did you know there are alternative ways to watch Optus Sport? Check out our App on iOS & Android mobile/tablets or on the Optus Sport website (sport.optus.com.au); we also support Apple TV and Chromecast!
2018-06-15 03:41 PM
@bora, that's the first message prompt you receive. It's simply to confirm that we've received your enquiry. A consultant should be in touch with the next hour.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
Please mark it as a Accepted Solution and be generous with that Kudos button