Optus Spark

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Unified Communications – What you need to know?

Andrew_Stoj
How does Cisco’s acquisition of BroadSoft benefit the Optus network of wholesale partners in Australia, and how can we help them capitalise on the opportunities it presents? These were the questions we aimed to answer when attending BroadSoft C[...]
Industry Insights
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Digital Transformation: redesigning customer service with RP...

Optus-Wholesale
Optus Spark discussed with Mirza Sehic – Associate Director, Customer Service on how to deliver game-changing experiences for customers and lead the service team through ...
Industry Insights
0kudos
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A competitive edge with Cloud Communications – UC7

Optus-Wholesale
Thanks to advanced cloud technologies, enhanced network capacity and increasing user demands it’s no surprise many new providers are turning their attention to offering d...
Product Innovation
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OVO: Lessons in Leveraging Data for Growth

Optus-Wholesale
Optus Wholesale partner OVO, an Australian Mobile Virtual Network Operator (MVNO), is bucking this trend. Since launched in 2015, OVO has consistently and effectively lev...
Industry Insights
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Helping business navigate the switch to nbn

Optus-Wholesale
The rollout of the nbn™ is forcing Australian business to rethink their network design. From November 2018, nbn™ will commence the disconnection of Special Services – the...
Trends and Technology
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Why being different can boost customer loyalty, advocacy and...

JohnCastro
How do I become more important to my customers? This is an age-old question. But one which has perhaps never been more important or difficult to answer – set against a ba...
Product Innovation
0kudos
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Optus wins Wholesale Operator of the Year

Optus-Wholesale
Last week, Optus picked up Wholesale Operator of the Year at the Asia Communications Awards. Optus Wholesale was recognised for their commitment and leadership to transfo...
Industry Insights
0kudos
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Telcos - responsible for fulfilling Australia’s innovation v...

Andrew_Stoj
Telecommunication network upgrades like the nbn and 5G are of paramount importance to our country realising its digital innovation and economic ambitions. While these typ...
Product Innovation
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Mitigating risks and minimising the disruption of copper ser...

Andrew_Stoj
nbn estimates there are approximately 200,000 network services for business and enterprises (classified as Special Services) located across Australia, some of which will ...
Industry Insights
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Three MVNO trends you need to watch

Malcolm_Adams
Now more than ever, it’s important that MVNO’s explore growth opportunities and new revenue streams. We attended the MVNO World Congress last month, where major industry ...
Trends and Technology
0kudos
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Fibre-to-the-Curb (FTTC) technology

Optus-Wholesale
The nbn™ FTTC network shortens the distance from your customers’ house to the node. Because it brings the connection much closer, it can deliver significantly on average ...
Trends and Technology
1kudo
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A network to handle the Commonwealth Games action

Optus-Wholesale
Building a network to support high-profile sporting events has never been easy. There’s an immoveable deadline and incredible levels of complexity to deal with. Any issue...
Industry Insights
0kudos
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The Power of Bundling

JohnCastro
Telecommunications services are often referred to as the fourth utility. Now a leading analyst firm is asking whether telcos could start selling the other three.
Industry Insights
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Optus Wholesale win two global awards at the 2018 MVNO World...

Optus-Wholesale
Optus Wholesale took out the Most Innovative Wholesaler and 2018 People's Choice awards at the 2018 Mobile Virtual Network Operator (MVNO) World Congress in Madrid, Spain...
Industry Insights
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Fixed or wireless – the best solution for your customer

Malcolm_Adams
A growing number of households are now looking for a sustainable home connection to run a home office or stream TV and music. Recent research from Venture Insights found ...
Trends and Technology
0kudos
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The future of cloud communications

Andrew_Stoj
2017 marked a significant gear shift for the unified communications market (UC). We’ve seen the pace of adoption pick up as businesses move away from traditional on-premi...
Product Innovation
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Ensuring network excellence

JohnCastro
Australian businesses need faster networks and seamless connectivity. We hear you. As a service provider, we must deliver experiences tailored to personal and professiona...
Product Innovation
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How automation will fuel your future success?

Mark_Channing
In your efforts to get a strategic advantage over the competition, have you considered the potential of robotic process automation (RPA)? It’s quickly becoming an impress...
Product Innovation
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Why time is running out to migrate customers to the nbn™?

Andrew_Stoj
Have you spoken to your customers about moving to the nbn™? An estimated 200,000 Business services are scheduled to commence disconnection from legacy copper networks fro...
Industry Insights
1kudo
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Giving your customers more choice in their broadband service

JohnCastro
A good customer experience today is as much about the service and level of choice you deliver as it is about the product and price. Ultimately, it is the convenience of t...
Product Innovation
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Optus Wholesale Wins Global Carrier Partner Award in Japan

Mark_Channing
At the Arcstar Carrier Forum 2017 in Tokyo Japan, Optus Wholesale was awarded the Operations and Maintenance Award, beating out 27 other global carrier partners.
Industry Insights
2kudos
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Recognising fraud and putting a cap on lost revenue

Optus-Wholesale
Fraud is one of the biggest areas of revenue loss for the telco industry and one we could do more to prevent. Every year fraud costs our industry nearly $US300 billion gl...
Industry Insights
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Our commitment to improving coverage in regional Australia

Optus-Wholesale
We’re living in an era where connectivity is a ubiquitous part of modern life. The convenience, speed, and efficiency afforded by mobile devices make them essential tools...
Industry Insights
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Four reasons to become nbn ready for business customers

Andrew_Stoj
Every business is unique and needs a unique data and communication solution to operate effectively and remain competitive. This means service providers need to ask themse...
Product Innovation
1kudo
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Competitive advantage with Cloud

Optus-Wholesale
Digital transformation need to support the fundamental business goals of improving productivity, flexibility and efficiency. When done right, these benefits flow across a...
Product Innovation
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Cloud communications set to transform Australian business

JohnCastro
The future of work has arrived. Going to work used to mean physically travelling to an office, sitting at an allocated desk and repeating this process day after day. Work...
Product Innovation
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The Great Australian Pivot

JohnCastro
In the first instalment of this series we explored the future of technology with futurist Chris Riddell. We now turn our attention to what the latest census tells us abou...
Industry Insights
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The next three years of technology

JohnCastro
This year’s Optus Spark – our annual conference bringing together service providers and experts to shed fascinating insights on not only the future of technology, but the...
Trends and Technology
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Leo helps Optus make light work of growing NBN orders

Mark_Channing
Meet Leo – a Robotic Process Automation (RPA) tool set. This smart new technology captures and interprets existing application data to process transactions, trigger respo...
Product Innovation
2kudos
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The future of MVNOs in Australia and what we can learn from ...

Malcolm_Adams
This year’s MVNO World Congress re-enforced the significant trends and opportunities for Mobile Virtual Network Operators (MVNOs) to heed and help them make a difference ...
Trends and Technology
0kudos
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Connecting Australia to Asia

Andrew_Stoj
In today’s global and increasingly connected markets, telcos are vital partners to business. Companies – like Optus and Singtel – have moved up the value chain by providi...
Trends and Technology
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