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Five reasons why Fiji is ready for BPO business

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There’s a lot more to Fiji that white sand and azure waters. Fiji is also an ideal location for your Business Process Outsourcing (BPO) business. There’s much to gain from making the move to this island paradise including improved business efficiencies for your clients high quality BPO services available at one-third to one-quarter of the price in Australia.

Plus, you will be helping  the island nation to build its economy through an  emerging BPO industry that this already worth US$31 billion industry. The flow-on effects of which benefit all living in Fiji through new job opportunities and will boost e-healthcare, education, government, and business. That’s a win-win all round.


Fiji calling


Right now there are a growing number of reasons as to why Fiji needs to be top of the list for BPO:


1. Competitive and cost-effective comms infrastructure


With the completion of the Tonga Cable and Interchange Cable, along with the Southern Cross Cable, Fiji now has access to fast and reliable internet speeds and international data services, which businesses in Australia and New Zealand – and even the US – can tap into. This will boost productivity of local teams, providing secure, uninterrupted, and fast access to the information they need as and when they need it. And the developing infrastructure means the cost of accessing such services is going down.


2. Quality Customer service


Fiji has a skilled dynamic and enthusiastic workforce that ensures superior customer service. BPO in Fiji means you will be providing your customers with the same superior experience they’re used to locally, thereby maintaining loyalty and satisfaction.


3. Time zone compatibility


Forget the frustration of late night calls that eat into your personal time. Fiji’s timezone is ideal for doing business in Australia and New Zealand. This means your workforce Fand customers will be in similar time zones, ensuring consistent relevant and timely access to information and services.


4. Backing of the Fijian Government


The Fijian Government is investing heavily in supporting the BPO sector. In July 2016 Recently, the Fijian High Commissioner to Australia, His Excellency Mr Yogesh Punja escorted representatives from five Australian-based BPO companies to showcase the country’s BPO capabilities. The team also met with government ministers and local senior business leaders.


5. Give something back


A World Bank study estimates Fiji’s BPO industry could directly and indirectly create 6,700 jobs in the country, with the sector worth an estimated US$31 billion per year to the country. Wage levels in the region are also comparable to international norms, and the positive growth of the sector will accelerate the country’s development and other industries. It’s a great example of how businesses can work together for commercial and societal gain.



It’s time to see Fiji as more than your next holiday destination. More than just the gateway to the Pacific Region, Fiji is also an excellent location for BPO.


To find out more about the complete range of global services from Optus click here, or contact your account manager for more information.

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