Hmm not a lot of info provided to go off here, if you need any help with Optus Loop please check out here and here.
If it's something else, please let us know in a bit more detail
_____________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button