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Hey @Tiger177, I would recommend getting in contact with the Optus Loop support crew directly on 13LOOP (13 56 67), Option 4.
This team is open Mon - Fri: 9:00am - 5:00pm (by state).
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That's no good at all.
I can always email the team and ask that they contact you.
Can you us a private message? I'll need your full name, DOB and account number.
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We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses to private messages will be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
