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Using 'HOLD' on Android drops the call out

We have an Optus Yealink landline, and an Android (Oppo R11) in our Optus Loop.

On the Android, the HOLD function worked fine. Now, whenever HOLD is used, upon ending HOLD, there is nothing but silence and it appears the call has dropped out. This has now happened 5 times in a row to our clients.

What could be wrong?

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Online Community Manager
Online Community Manager

Re: Using 'HOLD' on Android drops the call out

@Panakin, Sorry we couldn't get to you sooner.

 

How'd you go with this one? We're only across consumer grade products on our end.

I'd really suggest reaching out to our Corporate/Enterprise support team.

 

Optus Business Service Desk - Mobile Technical Support

 

Ph: 13 43 15 (Option 1, 2)

 

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Re: Using 'HOLD' on Android drops the call out

I called customer service and they assisted in rectifying the issue, thanks

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