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New Contributor ACTMF
New Contributor

Resuming call put on hold with Optus Loop

We have recently got Optus Loop and when a call is placed on hold it can only be picked up by the same phone not another phone with the organisation.  Can we change the settings to allow calls to be picked up from any phone please?

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Online Community Manager
Online Community Manager

Re: Resuming call put on hold

We’ve optimised your post to help users understand what the topic is about and your question to be answered more clearly by the Yes Crowd community.

Please visit our 
Optus Loop Support Hub where you can find the  how to guide for Optus Loop.

If you still need assistance you can contact an Optus Business Specialist.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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