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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Wasserblue
New Contributor

Optus loop transferring calls

Hi.

This might seem like a basic question but can the admin transfer a call to another user?

Thanks.

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New Contributor Wasserblue
New Contributor

Re: Optus loop transferring calls

 
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RetiredModerator Gen_R
RetiredModerator

Re: Optus loop transferring calls

Hey Wasserblue

 

Not too sure what you mean, sorry :\ 

 

Do  you mean that an Optus staff member has transferred you to someone else, IE another customer?

Or that Optus staff can transfer you to other departments?

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New Contributor Wasserblue
New Contributor

Re: Optus loop transferring calls

If someone calls my admin person can they then transfer the call to me with this system?

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New Contributor Matthew1471
New Contributor

Re: Optus loop transferring calls

Hi there!

 

Did this query get answered?

 

We are interested in Optus Loop and our main requirement is that we need to be able to transfer calls from a mobile to a mobile.

 

Is this possible?

 

At the moment we can't transfer calls from our mobiles. We can create a conference call but we can't remove ourselves from the call.

 

We want our receptionist to be on a mobile instead of a landline.

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RetiredModerator Toomey
RetiredModerator

Re: Optus loop transferring calls

Hey Guys, Optus Loop has a feature named "Call Move" that allows you to move between devices, mid-conversation.

 

More information is available here → Features of Optus Loop


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New Contributor Matthew1471
New Contributor

Re: Optus loop transferring calls

Hi Toomey,

 

I saw that but can you "Call Move" to any number or only the numbers you "pre-set" to ring simultaneously?

 

It seems that I could set up my mobile (04XXXXXX) and my landline (03XXXXX) to ring simultaneously and move between these 2 numbers.

 

Or.....can I just move the call to any number that I type in on the spot?

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Moderator Aman_B
Moderator

Re: Optus loop transferring calls

Hi @Matthew1471,  your post was visible publicly and because of this I've edited and taken off your numbers. With regards to Call Move to any numbers, this is not possible as you can only move calls to a pre registered number.  To get more details on this I'd recommend contacting our business tech experts on 1300 644 307. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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