As global digitalisation increases, more and more enterprises worldwide are turning to emerging tech... Read the full story
2018-08-20 12:29 PM
We have an issue with Optus Loop on our mobile. We are logged into Optus Loop, but it ONLY rings when the phone screen is on.
Why is this occurring and how do we fix it?
Solved! Solved: Go to Solution.
2018-08-20 01:08 PM
Seems quite strange. Is this just occurring on one device or multiple? Does the phone work normally when not logged into Loop? I'd suggest contacting your Account Manager so a fault can be raised
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2018-08-20 01:30 PM
Sounds like either some sort of battery saving function or data restriction function (or both) to me. Have you got any apps on the mobile to help prolong battery life? Or possibly something built into the operating system so you wouldn't need an app.
Essentially what I think is happening is when the screen is off on your phone, something is stopping apps from performing the checks that allow them to receive notifications/calls/etc. When the screen is on, the restrictions are lifted.
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
2018-08-21 03:07 PM
Thanks SamSam! This seems to have a fixed the problem.