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COVID-19 impact to Yes Crowd & Contact Centres info here
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Is voice recording offered as an option with Loop?

As above - we have a small number of users in Aus who need to have their call rescorded.  Is it a service offering?

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Re: Is voice recording offered as an option with Loop?

Yes, it is a fairly new feature but should be available.

Contact LOOP support team on 135667 13(LOOP) and request what you need