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Incoming calls going to voicemail directly

ViNKerai

We are using Optus Loop with Yealink T48S phones.

 

Our main reception number is currently on Do No Distrub, and what should happen is that any incoming calls should ring on all other office phones, whereby anyone can pick up the call.

This was working fine for this morning, now all of sudden any incoming calls are going straight to voicemail.  On the main recepiton phone, it states Call forward to voicemail, with options to Exit or View.

 

Why would this suddenly change, when we haven't changed any settings (that we are aware of).

Re: Incoming calls going to voicemail directly

Shauna

Hey @ViNKerai - Thank you for getting in touch with us. I've tried to gather some information/troubleshooting about this issue however I haven't been able to find anything. Terribly sorry.

 

That being said, if you fill out this form here → https://www.optus.com.au/business/office-phone/optus-loop/contact, a specialist from our Optus Loop team will be in touch with you. 


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Re: Incoming calls going to voicemail directly

ViNKerai

Hi, tried that form, but no one contacted me.

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Re: Incoming calls going to voicemail directly

GuyCS

Hey @ViNKerai - I've just responded to your private message. We'll chat there.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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