2019-08-15 08:30 PM
we have discontinued with optus. However, still receiving bill and we called up for refund. They said they will refund us. However, nothing has happened except continue to bill us.
2019-08-19 01:23 PM
Hey Will, sorry to hear about the experience
If your account starts with 62 you'll need to speak to live chat or call. If any other number you can request a refund via the billing and payment section in your My Account. We're unable to see any account details or notes from the community, so I can't look into the credit notes left when you spoke to them last sorry.
Please let me know if you have any further questions.