Is it any wonder that cloud and other IT-as-a-service solutions have become so popular?
Compared to traditional on-premises infrastructure, consumption-based IT services are quicker and easier to deploy. They can be more flexible and scalable. Upgrades are automatic. Costs are more predictable and manageable.
But what are the traps? What do businesses need to consider when moving to as-a-service solutions? We asked three IT experts who attended this year’s Optus Vision conference.
Budgeting, security and staffing have been identified as three key challenges for those seeking to migrate to IT-as-a-service solutions.
Overcoming security and other challenges
In particular, with data moving off-site, organisations need to take a new approach to security – taking a holistic, multi-layered approach rather than relying only on perimeter protection.
Mike Reddie, Manager in Enterprise Collaboration at Optus Business said, stakeholders had concerns about “the economics of how to pay for these solutions” and “the types of teams” they need to staff them. The latter can lead to another challenge: getting internal buy-in, particularly from traditional IT teams whose jobs have been to manage on-premises infrastructure.
However, Reddie said that the barriers to IT-as-a-service were being lowered and attitudes were becoming “warmer” as concerns such as security were being addressed.
As Enzo Cocotti, Director at Optus Business, said: “I think IT has such a big role to play. The conversation is very different now when you move to as-a-service.”
IT-as-a-service makes financial sense
Organisations are now embracing the IT-as-a-service financial model. “Gone are the days of massive capital investment … Now everybody is after software-as-a-service because it makes financial sense,” said John Camp, Australia and New Zealand Contact Centre Leader at Avaya.
IT-as-a-service can also address the problems of technology integration and legacy systems – the two key challenges for delivering a consistent customer experience across service channels, according to the Optus Future of Business Report 2014.
“As businesses have grown organically or through takeover, they’ve got different products, different applications, different platforms – and the move to as-a-service seems like a natural progression for them,” said Camp.
View the video
Watch the John Camp, Mike Reddie and Enzo Cocotti interviews at Optus Vision