Machine-to-machine (M2M) technology is transforming the way we do business and manage government services, but it’s also making a real difference to the everyday life of a growing number of people.
One example is our Optus M2M solution helping Vision Australia members – people who are suffering from conditions which impair their sight – access a wide range of printed media including the latest newspapers, magazines and books.
For the vision impaired members of Vision Australia, it meant waiting up to a fortnight for a postal delivery of CD’s containing their selected audio books. It was a great service, but with Vision Australia’s digital library now offering 34,000 audio books and other publications - it’s even better. The CD’s have been replaced by a new streaming service that delivers content directly to the members’ E-reader device using the Optus mobile network. With content being delivered in near real time it means that members can access current newspapers for the first time, plus a greater volume of content is available.
As Anthea Taylor, Library Manager of Vision Australia, says: “We’re delivering a significantly better service for our members. They no longer have to wait days for CDs to be delivered or worry about returning the discs. Newspapers arrive on the morning that they’re published.”
How the M2M solution works
M2M technology can be used for a wide variety of applications – from security monitoring to managing transport fleets – but in this instance it enables wireless connectivity between Vision Australia’s digital library and the members’ audio playback devices.
Optus and its partner M2M Connectivity designed the M2M solution that has been incorporated into the existing DAISY (Digital Accessible Information System) devices. The Optus’ M2M Control Centre enables the Vision Australia team to automatically provision the SIM card in each player, monitor the device, control usage and remotely address any problems.
Delivering a better future
“We’re also learning a lot more about our members’ reading habits,” says Jamie Kelly, Online Training Officer at Vision Australia Library. “We can see if they only read five minutes of a book, for example, and this sort of additional information can be used to improve our book recommendations and other services to members.”
For Vision Australia, the solution significantly reduces the administrative burden of providing the service to 16,000 members. “The savings that result from production and despatch of fewer CDs, and associated packaging and labour savings, free up funds for other things, such as expanding the library and providing other services,” says Anthea Taylor.
For more details on how M2M technology is helping the organisation and its members, see the Vision Australia case study.