Mike Kearney is responsible for the Contact Centre Business (Centre of Excellence) in Optus Business. He has over 20 years of experience in ICT, incorporating experience marketing, selling, consulting and leading various business functions.
Mike is responsible to the Optus Business customer go-to-market for Contact Centre Solutions and the associated services and delivery activities. He is focused on providing solutions to customers that are aligned to their business strategies and which enable differentiation from their competitors.
Mike works with a 30-strong team to deliver market leading solutions to customers that solve their business challenges, align to strategy, and leveraging the considerable expertise and experience Optus have in providing Contact Centre and customer interaction solutions.
His skills and experience also cover business planning, strategy development, solutions architecture, program management, and people leadership.
Mike's prior roles in Optus include Director of Consulting and Design at subsidiary Alphawest and National Practice Manager, Unified Communications.